Refund Policy

Effective Date: August 1, 2025
Last Updated: August 1, 2025

At Biddutbid, we are committed to delivering high-quality electrical services to our customers across Bangladesh through a trusted and secure platform. Our top priority is your satisfaction. While we always strive to ensure a smooth, safe, and professional service experience, we understand that there may be instances where things don’t go as planned. This Refund Policy outlines when and how refunds can be requested, evaluated, and processed for services booked through Biddutbid.

Please read this policy carefully to understand your rights and responsibilities related to refunds when using our services via the Biddutbid app or website.

 

1. Eligibility for Refund

Customers may be eligible for a refund under the following circumstances:

a) Service Not Delivered

If a confirmed service booking is not fulfilled due to the technician failing to arrive, or if the service provider cancels at the last moment without valid reason and no replacement is arranged, the customer is entitled to a 100% refund.

b) Incomplete or Substandard Service

If the service was partially completed or performed below expected standards (as determined through proper investigation), a partial refund or full refund may be issued depending on the extent of the issue.

c) Wrong Service Delivered

If the service provider delivers a service different from what was booked (e.g., wrong installation type or incorrect repair), and it cannot be corrected within a reasonable time frame, a refund will be processed.

d) Overcharged or Duplicate Payment

If a customer is charged more than the approved service rate or is charged multiple times for the same booking due to a technical error, we will issue a full refund of the excess amount.

 

2. Non-Refundable Circumstances

Refunds will not be issued in the following cases:

 

3. Refund Request Procedure

If you believe you are eligible for a refund, please follow the steps below:

Step 1: Contact Support

Reach out to our Customer Support Team within 48 hours of the service completion or failed delivery by:

Step 2: Submit Necessary Information

You may be asked to provide the following:

Step 3: Investigation

Once your request is received, our Quality Assurance team will conduct a thorough investigation. This may include:

This process typically takes 3 to 5 business days.

 

4. Refund Resolution Timeline

After the investigation:

 

5. Refund Type

Refunds may be processed as one of the following:

a) Full Refund

Issued when no service was delivered or when major service failure occurred due to the fault of Biddutbid or the technician.

b) Partial Refund

Issued when part of the service was delivered or when there is shared responsibility for the issue.

c) Wallet Credit

As an alternative to direct bank or card refunds, customers may choose to receive refund credit in their Biddutbid wallet, usable for future bookings.

 

6. Booking Cancellations and Refunds

Customers may cancel a booking at any time before the technician is dispatched. In such cases:

7. Service Rescheduling

If you need to change the time or date of your booking:

8. Abuse of Refund Policy

Biddutbid reserves the right to reject refund requests or suspend accounts that exhibit fraudulent, dishonest, or excessive refund requests. Examples include:

Our platform aims to protect both customers and technicians fairly.

 

9. Refund Policy for Subscription Packages or Corporate Contracts

If you have subscribed to a monthly, quarterly, or annual electrical service plan or entered into a corporate maintenance agreement, the refund terms may vary based on:

For such cases, please refer to your signed contract or contact our Business Support team directly.

 

10. Changes to This Refund Policy

Biddutbid reserves the right to update or modify this refund policy at any time without prior notice. Any changes will be posted on this page with an updated effective date.

We encourage customers to review this page periodically to stay informed of any changes.

 

11. Contact Us

If you have questions about this Refund Policy or need help with a refund, feel free to reach out:

Customer Support:
📞 Phone: +8801326645838
📧 Email: support@biddutbid.com
🌐 Website: www.biddutbid.com
📱 App Support: In-app live chat available 7 days a week (9 AM – 9 PM)

 

Biddutbid – Powering Your Life Safely, Quickly, and Transparently.

 

Stay Newsletter with Biddutbid

Subscribe to our newsletter for the latest electrical tips, exclusive offers, and updates on smart solutions that make your life easier. Join the Biddutbid community and never miss out on important news and deals